Frequently Asked Questions

This can vary from person to person as they experience their own process however clients often report changes including significant improvement in the initial issues that have brought them to counselling together with feeling empowered, greater sense of self worth, increased confidence and self-esteem together with a deeper sense of personal awareness and understanding.

You are welcome to contact Ailsa Hayter, Counsellor before you make your first appointment either via email or mobile (contact information available on the ‘contact’ section of this website).

It is normal to feel apprehensive or nervous before and during your first counselling session however every effort will be made to make you feel at ease and clients often feel a sense of relief for talking openly and honestly about their thoughts and feelings.  You do not need to prepare in any way for your first session and anything you need to know will be explained to you during this time.

At your first appointment/assessment you will be invited to discuss what has brought you to counselling together with your hopes and aims for therapy, current situation and any symptoms you are currently experiencing, this usually lasts around 50 minutes.   You will be given time and space to raise any concerns you may have about counselling and at the end you will be able to decide if you would like to continue with further sessions.


Boundaries will be established including:

  • dates and times of counselling sessions
  • confidentiality agreement
  • clarification of the professional nature of the counsellor/client relationship
  • contact information outside of sessions
  • how your personal data will be stored

Counselling is a one to one therapy however you are welcome to bring a friend or family member with you to your first session for support and they are welcome to wait for you in the waiting area.

Confidentiality is an essential aspect of counselling and contributes to forming a therapeutic relationship where a client feels safe to be open and honest about themselves. It is of paramount importance that the client can trust that personal and sensitive information they are disclosing about themselves will remain confidential.

Client Led Counselling Ltd holds all records securely and treat all information held about clients in line with BACP Code of Ethics and the Data Protection Act 1998.

All information will be kept confidential unless the client and counsellor agree together to share information with a third party.  The only reason for breaking confidentiality would be if the counsellor felt the clients life or anther persons life was at risk or if the counsellor was liable to civil or criminal court proceedings if information was not disclosed.  Please be assured that every effort would be made to discuss this with the client first.

Our first assessment/session will be an opportunity to discuss your needs and whether counselling may be useful to you.  There are limitations that may require a more specialised form of therapy or medical treatment such as personality disorders, manic depression, schizophrenia, severe eating disorder, substance abuse or dependency issues, severe anxiety, severe depression together with individuals who are actively suicidal.

Clients with a mental health diagnosis will be asked to give permission for communication between their primary health carers should it be necessary and appropriate.